Table of Contents
hide
Travelling in Sri Lanka is safe and you can have an unforgettable experience. However, having tourist assistance and emergency contact information with you before embarking on your dream journey can make your tour hassle-free. This page provides you with access to the necessary hotlines, medical support, and tourism-related services in Sri Lanka.
Quick Emergency Contacts
It is better to save and keep these telephone numbers on your mobile phone during your visit to Sri Lanka.
- Emergency Hotline – Sri Lanka Police: 118/119
- Police Emergency: 011-2433333/+9411-2433333
- Ambulance/Fire and Rescue: 110
- Ambulance: 1990
- Accident Service National Hospital – Colombo: 011-2691111/+9411-2691111
- Tourist Police Hotline: 011-2421052/+9411-2421052
- Government Information Centre – Sri Lanka: 1919
Tourism Police in Sri Lanka
There are tourist police units in major tourist destinations in Sri Lanka. They provide tourist assistance for safety concerns, harassment, scams, thefts, and lost property cases, ensuring peace of mind during your stay.
Tourist Police Units
| Tourist Police Unit | Address | Telephone Number |
| Colombo – Main Tourist Police Division | 80, Galle Road, Colombo 03 | 0112421052 or +94112421052 |
| Anuradhapura | Lion’s Post Junction, Sri Maha Bodhi Mawatha, Anuradhapura (in Hotel School Premises) | 0113133686 or +94113133686 |
| Polonnaruwa | Police Station, Polonnaruwa | 0272223099 or +94272223099 |
| Mount Lavinia | – | 0112738351 or +94112738351 |
| Sigiriya | – | 0664930327 or +94664930327 |
| Matale/Dambulla | New Bus Stand, Dambulla | 0665677966 or +94665677966 |
| Kandy | Police Station, Kandy | 0812222222 or +94812222222 |
| Nuwara Eliya | Central Bus Stand, Nuwara Eliya | 0522222222 or +94522222222 |
| Kalutara/Moragalla | Galle Road, Moragalla, Beruwala | 0342276049 or +94342276049 |
| Galle | Narigama, Hikkaduwa | 0912275554 or +94912275554 |
| Ampara/Arugambay | Panama Road, Arugam Bay, Pothuvil | 0113081044 or +94113081044 |
| Negombo/Eththukala | Poruthota Road, Eththukala, Kochchikade | 0312275555 or +94312275555 |
| Kalkudah / Pasikudah | – | 0652257707 or +94652257707 |
| Rambukkana/Pinnawala | – | 0767195607 or +94767195607 |
Tip: Tourist police officers wear a blue uniform with a tourist police badge.
Hospitals and Medical Help
Sri Lanka has both government and private hospitals.
Major Government Hospitals
| District | Hospital | Telephone Number |
| Ampara | Ampara District General Hospital | 0632222261 or +94632222261 |
| Kalmunai South Base Hospital (Ashroff Memorial Hospital) | 0672229496 or +94672229496 | |
| Kalmunai North Base Hospital | 0672229261 or +94672229261 | |
| Anuradhapura | Anuradhapura Teaching Hospital | 0252222261 or +94252222261 |
| Badulla | Badulla Provincial General Hospital | 0552222261 or +94552222261 |
| Batticaloa | Batticaloa Teaching Hospital | 0652222261 or +94652222261 |
| Colombo | Colombo National Hospital | 0112691111 or +94112691111 |
| Colombo South Teaching Hospital – Kalubowila | 0112763261 or +94112763261 | |
| Colombo North Teaching Hospital – Ragama | 0112959261 or +94112959261 | |
| Lady Ridgeway Hospital for Children | 0112675372 or +94112675372 | |
| Sri Jayawardenapura General Hospital | 0112778610 or +94112778610 | |
| Galle | Karapitiya Teaching Hospital | 0912223341 or +94912223341 |
| Mahamodara Teaching Hospital | 0912222261 or +94912222261 | |
| Gampaha | Gampaha District General Hospital | 0332222261 or +94332222261 |
| Negombo District General Hospital | 0312222261 or +94312222261 | |
| Hambanthota | Hambanthota District General Hospital | 0472256402 or +94472256402 |
| Tangalle Base Hospital | 0472240261 or +94472240261 | |
| Thissamaharama Base Hospital | 0472237261 or +94472237261 | |
| Jaffna | Jaffna Teaching Hospital | 0212222261 or +94212222261 |
| Kalutara | Kalutara District General Hospital | 0342229128 or +94342229128 |
| Kandy | Kandy National Hospital | 0812233342 or +94812233342 |
| Peradeniya Teaching Hospital | 0812388001 or +94812388001 | |
| Kegalle | Kegalle District General Hospital | 0352222261 or +94352222261 |
| Kilinochchi | Kilinochchi District General Hospital | 0212285329 or +94212285329 |
| Kurunegala | Kurunegala Teaching Hospital | 0372222261 or +94372222261 |
| Mannar | Mannar District General Hospital | 0232222261 or +94232222261 |
| Matale | Matale District General Hospital | 0662222261 or +94662222261 |
| Dambulla Base Hospital | 0662285302 or +94662285302 | |
| Matara | Matara District General Hospital | 0412222261 or +94412222261 |
| Monaragala | Monaragala District General Hospital | 0552276261 or +94552276261 |
| Mullaitivu | Mullaitivu District General Hospital | 0212061410 or +94212061410 |
| Nuwara Eliya | Nuwara Eliya District General Hospital | 0522222260 or +94522222260 |
| Polonnaruwa | Polonnaruwa District General Hospital | 0272222261 or +94272222261 |
| Puttalam | Puttalam Base Hospital | 0322265261 or +94322265261 |
| Ratnapura | Ratnapura Teaching Hospital | 0452222261 or +94452222261 |
| Trincomalee | Trincomalee District General Hospital | 0262222261 or +94262222261 |
| Vavuniya | Vavuniya District General Hospital | 0242222761 or +94242222761 |
Reputed Private Hospitals
| Private Hospital | Telephone Number |
| Asiri Health Hotline | 1313 |
| Asiri Central Hospital – Colombo | 0114665500 or +94114665500 |
| Nawaloka Hospital – Colombo | 0115577111 or +94115577111 |
| Lanka Hospital – Colombo (Emergency Hotline) | 1566 |
| Lanka Hospital – Colombo | 0115430000 or +94115430000 |
Pharmacies
24-hour pharmacies are available in Colombo, Kandy, and other leading cities.
Embassies and Consulates
If you have a passport issue, need legal assistance, or require consular help, please get in touch with the embassy of your country in Sri Lanka.
List of Embassies and Consulates in Sri Lanka
| Embassies and Consulates | Telephone Number |
| Australian High Commission | 0112463200 or +94112463200 |
| Bangladesh High Commission | 0112695744 or +94112695744 0112695748 or +94112695748 |
| Belgian Consulate | 0772530202 or +94772530202 0112387511 or +94112387511 |
| Bhutanese Consulate | 0114731731 or +94114731731 |
| Brazilian Embassy | 0761811160 or +94761811160 (Hotline) 0112663565 or +94112663565 0115566900 or +94115566900 |
| British High Commission | 0115390639 or +94115390639 |
| High Commission of Canada | 0115226232 or +94115226232 |
| Chinese Embassy | 0112688610 or +94112688610 |
| Embassy of Cuba | 0112594381 or +94112594381 0112501583 or +94112501583 |
| Cypriot Consulate | 0112302533 or +94112302533 |
| Czech Consulate | 0115559083 or +94115559083 |
| Embassy of Egypt | 011508752 or +9411508752 011583621 or +9411583621 |
| Finnish Consulate | 0114727222 or +94114727222 |
| Embassy of France | 0112639400 or +94112639400 |
| German Embassy | 0777344283 or +94777344283 (Emergency Hotline) 0112580431 or +94112580431 |
| Greenland Consulate | 0115554545 or +94115554545 |
| Holy See (Vatican Embassy) | 0112582554 or +94112582554 |
| High Commission of India | 0773727832 or +94773727832 0112327587 or +94112327587 0112422788 or +94112422788 0112421605 or +94112421605 |
| Embassy of Indonesia | 0772773123 or +94772773123 (Hotline) 0112674337 or +94112674337 |
| Iran Embassy | 0112081515 or +94112081515 0112081516 or +94112081516 0112081517 or +94112081517 |
| Embassy of Iraq | 0115373072 or +94115373072 07809176037 or +947809176037 |
| Ireland Consulate | 0112587895 or +94112587895 |
| Italian Embassy | 0112588388 or +94112588388 |
| Embassy of Japan | 0112693831 or +94112693831 0112693832 or +94112693832 0112693833 or +94112693833 |
| Embassy of Kuwait | 0112597958 or +94112597958 0112597959 or +94112597959 0112597960 or +94112597960 |
| Embassy of Libya | 0112693700 or +94112693700 |
| High Commission of Malaysia | 0117557711 or +94117557711 0117557712 or +94117557712 0117557713 or +94117557713 |
| High Commission of Maldives | 0768816666 or +94768816666 (Hotline) 0112580076 or +94112580076 |
| Maltese Consulate | 0112575511 or +94112575511 0112574817 or +94112574817 |
| Myanmar Embassy | 0112681007 or +94112681007 |
| Embassy of Nepal | 0112689656 or +94112689656 0112689657 or +94112689657 |
| Embassy of the Netherlands | 0112510200 or +94112510200 |
| High Commission of New Zealand | 0112174717 or +94112174717 |
| Embassy of Oman | 0112301278 or +94112301278 0112301279 or +94112301279 |
| High Commission of Pakistan | 0112055681 or +94112055681 0112055682 or +94112055682 |
| Palestine Embassy | 0112695991 or +94112695991 |
| Philippine Consulate | 0114322268 or +94114322268 |
| Embassy of Qatar | 0112690440 or +94112690440 0112690441 or +94112690441 |
| Embassy of Romania | 0112673331 or +94112673331 |
| Embassy of Russia | 0777287988 or +94777287988 (Hotline) 0112697036 or +94112697036 |
| Embassy of Saudi Arabia | 0112682087 or +94112682087 0112682089 or +94112682089 |
| Singapore Consulate | 0115577300 or +94115577300 |
| South African Consulate | 0112463000 or +94112463000 |
| South Korean Embassy | 0112699036 or +94112699036 0112699037 or +94112699037 0112699038 or +94112699038 |
| Sweden Embassy | 0114795400 or +94114795400 |
| Switzerland Embassy | 0112695117 or +94112695117 |
| Thailand Embassy | 0117529500 – 3 or +94117529500 – 3 |
| Embassy of Turkey | 0112146600 or +94112146600 |
| Embassy of the United States of America | 0112498500 or +94112498500 |
| United Arab Emirates Embassy | 0112565053 or +94112565053 0112565052 or +94112565052 |
| Embassy of Vietnam | 0112696050 or +94112696050 |
Tip: Save the contact number of your country’s embassy before you start travelling in Sri Lanka.
Transport Assistance
Services
| Service | Telephone Number |
| Airport Lost & Found: Bandaranaike International Airport | 0112252861 or +94112252861 – Ex 3813 0112264444 or +94112264444 |
| Flight Inquiry | 0112263047 or +94112263047 0112263048 or +94112263048 |
| Sri Lanka Railways | 1971 (Hotline) 0112434215 or +94112434215 (Colombo Fort Railway Station) |
| CTB Bus Information Colombo | 1958 (Hotline) 0117555555 or +94117555555 0112872299 or +94112872299 |
Taxi services, including PickMe (a local app) and Uber, are available in Colombo.
Tip: Use registered taxis or apps instead of unmarked vehicles.
Road and Driving Emergencies
It is better to save and keep these telephone numbers if you rent a car or a scooter.
Click here for Sri Lanka Police Emergency Numbers.
If you are involved in a motor traffic accident during your visit to Sri Lanka, call the police immediately and inform your vehicle rental company.
Natural Disasters and Weather Alerts
Sri Lanka has weather alert services and a tsunami early warning system.
Emergency Numbers and Weather Inquiries
| Institution | Telephone Number |
| Disaster Management Centre – Sri Lanka | 117 (Call Centre) 0112136222 or +94112136222 (Emergency) 0112670002 or +94112670002 (Emergency) |
| Department of Meteorology – Sri Lanka | 0112686686 or +94112686686 (Weather inquiries) |
Click here to get the Sri Lanka weather forecast
Tip: If heavy rain, storm or flood warnings are issued, follow the local advice.
Lost Passport or Travel Documents
If you have lost your passport or travel documents,
- Report to the nearest tourist police station or the local police station (if there is no tourist police station nearby).
- Get a police report.
- Contact the embassy or consulate of your country in Sri Lanka to issue an emergency travel document.
Helplines for Women and Children
Services
| Service | Telephone Number |
| Women Helpline | 1938 |
| Children Helpline | 1929 |
These helplines provide 24/7 help.
Tourist Information Centres
Tourism Information Hotline: 1912
Tourist Information Centres are available at the Bandaranaike International Airport and in major cities throughout Sri Lanka. They provide travel information, assistance, brochures, and maps.
Useful Websites and Apps
- Sri Lanka Tourism Official Website
- Sri Lanka Tourism Development Authority (SLTDA)
- AccuWeather – Sri Lanka (in main cities)
- PickMe App: A local taxi and delivery service
- Uber: Available in Colombo
- Google Maps: for navigation
Smart Travel Tips
It is better to follow these travel tips for a safe and peaceful journey.
- Carry enough cash for your daily needs.
- Keep photocopies of your passport, travel documents, and visa in a separate location.
- When visiting temples and other religious sites, please dress modestly.
- Stay alert and keep your belongings safe in crowded places.
- Use the room safe for your valuables during your hotel stay.
- Save and keep the required emergency contact numbers on your mobile telephone while travelling in Sri Lanka.
For more tips to make your trip smooth and safe, check out our Frequently Asked Questions page.